Step 4/5: Send command
Now that you’ve connected your rCell 300, explore device manager:
- Update device configuration – modify what the device checks in and how often.
- Update firmware – get new features and security patches.
- Request device logs – troubleshoot device issues remotely.
- Reboot – resolve any potential issues through a remote reboot.
Reboot your rCell 300 from cloud.multitech.com
Next time the device checks in it will receive the scheduled reboot. Note: The check-in interval is 4 hours by default. Cycle power to speed up the check-in process.
Cycle power to speed up the check in process
After scheduling the reboot command, remove the MTR3 power cable for 3 seconds, and then plug it back in. Note: It might take up to 5 minutes to boot up and check in with the cloud again. When it finishes booting up and checks into the cloud, Internet and Power LEDs will be steady green again.
Then it will receive the reboot command, and you’ll see the LEDs go yellow again as it goes through its reboot and check in process.
Rebooting
Reconnected
You can also confirm the command was completed on cloud.multitech.com
Congratulations! You connected your rCell 300 and sent it a command.
Contact Support
Mon – Fri from 8am to 5pm CST support@multitech.com