Product Support

Creating innovative IoT solutions isn’t always easy. Here are some resources for product support and our team is always standing by to assist.

Security

MultiTech monitors industry news and announcements to identity security issues that may impact our devices and operating systems and strive to provide the information and tools to keep your deployments secure and online. The latest security advisories are posted on the RESOURCES tab to the right.

Download our Cybersecurity White Paper: Using NISTIR 8228 to evaluate IoT Device Cybersecurity

USA & Canada

Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM

CST Central Daylight Savings observed when in effect

International

Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM

CST Central Time (GMT +6) Central Daylight Savings observed when in effect (GMT +5)

Replacement Parts & Accessories

FaxFinder Support

Support for FaxFinder fax servers is handled by the dedicated FaxFinder organization.

You can access information and support from FaxFinder by visiting www.faxfinder.net or calling the FaxFinder hotline at (763) 777-1124

Support Portal

Experienced team members able to provide answers:

  • Implementation and design
  • Troubleshooting mission-critical problems
  • Product configuration
  • Certification questions
  • Firmware upgrades
  • Sales, customer service, and repair questions

Product warranty

Register your model’s warranty to ensure you receive all the benefits of owning a MultiTech product. Locate your model’s serial number and suffix now to expedite the process.

Developer Resources

Our Developer Forum gives you access to developer resources and the development community.

Find application examples, post in and search the forum, and establish your own developer network

Register

Product, Provider and Associated Bulletins

VERIZON LTE UPDATES

  • Important Product Bulletins for Verizon LTE Cat 1 Devices
    • MultiTech Products Impacted:
      MultiConnect® Dragonfly™ Embedded Cellular SoM’s and Modems
      (models MTQ-LVW3-B01, MTQ-LVW3-B02 and MTQ-LVW3-B02.R1)
    • SocketModem® Cell Embedded Cellular Modems
      (models MTSMC-LVW3, MTSMC-LVW3-U and MTSMC-LVW3.R1)
    • MultiConnect® Conduit® AP Access Points
      (models MTCAP-LNA3-915-001A and MTCAP-LNA3-915-001L)
Verizon LTE Update Product Bulletins