Table of Contents

MultiConnect® microCell User Guide

MultiConnect® microCell User Guide

Models: MTCM2-L4G1D-B03, MTCM2-L6G1, and MTCM2-L4G1

Part Number: S000841 Rev. 1.0

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About the MultiConnect® microCell USB Cellular Modems

The MultiConnect microCell is a compact and simple communications platform that provides cellular capabilities for fixed and mobile applications. It is intended for use in settings such as vending, smart parking, medical, smart inventory tracking equipment and commercial applications.

MTCM2 Build Options

Ordering Part Number Description Region
MTCM2-L4G1D-B03-KIT LTE Cat 4 USB Modem with Accessory Kit Global
MTCM2-L4G1-B03-KIT LTE Cat 4 USB Modem with Accessory Kit Europe
MTCM2-L6G1-B03-KIT Private LTE CBRS OnGo Cat 6 USB Modem with Accessory Kit USA

Safety Instructions

Operation Safety

CAUTION:
Read all instructions and safety information before installing or using this device.

ATTENTION: Lisez toutes les instructions et consignes de sécurité avant d'installer ou d'utiliser cet appareil.

  • Follow all local laws, regulations, and rules for operating a wireless device.
  • Use the device security features to block unauthorized use and theft.
  • Unless otherwise noted, antennas are not approved for outdoor use. Do not extend any antenna outside of any building, dwelling, or campus.
  • Do not attempt to disassemble the device. There are no user-serviceable parts inside.
  • Do not misuse the device. Follow instructions on proper operation and only use as intended. Misuse could make the device inoperable, damage the device or other equipment, or harm users.
  • Do not apply excessive pressure or place unnecessary weight on the device. This could result in damage to the device or harm to users.
  • Do not use this device in explosive or hazardous environments unless the model is specifically approved for such use. The device may cause sparks. Sparks in explosive areas could cause an explosion or fire that may result in property damage, severe injury, or death.
  • Do not expose the device to any extreme environment where the temperature or humidity is high. Such exposure could result in damage to the device or cause a fire. See the device specifications for recommended operating temperature and humidity.
  • Do not expose the device to water, rain, or other liquids. It is not waterproof. Exposure to liquids could result in damage to the device.
  • Using accessories, such as antennas, that MultiTech has not authorized or that are not compliant with the device accessory specifications may invalidate the warranty.

If the device is not working properly, contact MultiTech technical support.

Power Supply Caution

CAUTION:
Do not replace the power supply with one designed for another product; doing so can damage the modem and void your warranty. Adapter shall be installed near the equipment and shall be easily accessible.

ATTENTION: Pour garantir une protection continue contre les risques d'incendie, remplacez les fusibles uniquement par des fusibles du même type et du même calibre. L'adaptateur doit être installé à proximité de l'appareil et doit être facilement accessible.

VORSICHT: Ersetzen Sie das Netzteil nicht durch ein Netzteil, das für ein anderes Produkt vorgesehen ist. Andernfalls kann das Modem beschädigt werden und Ihre Garantie erlischt. Der Adapter muss in der Nähe des Geräts installiert und leicht zugänglich sein.

General Safety

The device is designed for and intended to be used in fixed and mobile applications. Fixed means the device is physically secured at one location and cannot be easily moved to another location. Mobile means the device is used in other than fixed locations.

CAUTION:
Maintain a separation distance of at least 23 cm (9 inches) between the transmitter’s antenna and the body of the user or nearby persons. The device is not designed for or intended to be used in portable applications within 23 cm (9 inches) of the user’s body.

ATTENTION: Maintenir une distance d'au moins 23 cm (9 po) entre l'antenne du récepteur et le corps de l'utilisateur ou à proximité de personnes. Le modem n'est pas conçu pour, ou destinés à être utilisés dans les applications portables, moins de 23 cm (9 po) du corps de l'utilisateur.

Radio Frequency (RF) Safety

Due to the possibility of radio frequency (RF) interference, it is important that you follow any special regulations regarding the use of radio equipment. Follow the safety advice given below.

  • Operating your device close to other electronic equipment may cause interference if the equipment is inadequately protected. Observe any warning signs and manufacturers’ recommendations.
  • Different industries and businesses restrict the use of cellular devices. Respect restrictions on the use of radio equipment in fuel depots, chemical plants, or where blasting operations are in process. Follow restrictions for any environment where you operate the device.
  • Do not place the antenna outdoors.
  • Turn off your wireless device when in an aircraft. Using portable electronic devices in an aircraft may endanger aircraft operation, disrupt the cellular network, and may be illegal. Failing to observe this restriction may lead to suspension or denial of cellular services to the offender, legal action, or both.
  • Turn off your wireless device when around gasoline or diesel‑fuel pumps and before filling your vehicle with fuel.
  • Turn off your wireless device in hospitals and any other place where medical equipment may be in use.

Sécurité relative aux appareils à radiofréquence (RF)

À cause du risque d'interférences de radiofréquence (RF), il est important de respecter toutes les réglementations spéciales relatives aux équipements radio. Suivez les conseils de sécurité ci-dessous.

  • Utiliser l'appareil à proximité d'autres équipements électroniques peut causer des interférences si les équipements ne sont pas bien protégés. Respectez tous les panneaux d'avertissement et les recommandations du fabricant.
  • Certains secteurs industriels et certaines entreprises limitent l'utilisation des appareils cellulaires. Respectez ces restrictions relatives aux équipements radio dans les dépôts de carburant, dans les usines de produits chimiques, ou dans les zones où des dynamitages sont en cours. Suivez les restrictions relatives à chaque type d'environnement où vous utiliserez l'appareil.
  • Ne placez pas l'antenne en extérieur.
  • Éteignez votre appareil sans fil dans les avions. L'utilisation d'appareils électroniques portables en avion est illégale: elle peut fortement perturber le fonctionnement de l'appareil et désactiver le réseau cellulaires. S'il ne respecte pas cette consigne, le responsable peut voir son accès aux services cellulaires suspendu ou interdit, peut être poursuivi en justice, ou les deux.
  • Éteignez votre appareil sans fil à proximité des pompes à essence ou de diesel avant de remplir le réservoir de votre véhicule de carburant.
  • Éteignez votre appareil sans fil dans les hôpitaux ou dans toutes les zones où des appareils médicaux sont susceptibles d'être utilisés.

Interference with Pacemakers and Other Medical Devices

Radio frequency energy (RF) from cellular devices can interact with some electronic devices. This is electromagnetic interference (EMI). The FDA helped develop a detailed test method to measure EMI of implanted cardiac pacemakers and defibrillators from cellular devices. This test method is part of the Association for the Advancement of Medical Instrumentation (AAMI) standard. This standard allows manufacturers to ensure that cardiac pacemakers and defibrillators are safe from cellular device EMI.

The FDA continues to monitor cellular devices for interactions with other medical devices. If harmful interference occurs, the FDA will assess the interference and work to resolve the problem.

Precautions for Pacemaker Wearers

If EMI occurs, it could affect a pacemaker in one of three ways:

  • Stop the pacemaker from delivering the stimulating pulses that regulate the heart's rhythm.
  • Cause the pacemaker to deliver pulses irregularly.
  • Cause the pacemaker to ignore the heart’s own rhythm and deliver pulses at a fixed rate.

Based on current research, cellular devices do not pose a significant health problem for most pacemaker wearers. However, people with pacemakers may want to take simple precautions to be sure that their device doesn't cause a problem.

  • Keep the device on the opposite side of the body from the pacemaker to add extra distance between the pacemaker and the device.
  • Avoid placing a turned-on device next to the pacemaker (for example, don’t carry the device in a shirt or jacket pocket directly over the pacemaker).

Specifications

MTCM2-L4G1D-B03 Specifications

Category Description
General
Standards 3GPP Rel. 11 LTE
UMTS/HSPA+
GSM/GPRS/EDGE
USB Interface is CDC-ACM compliant
TCP/IP Functions FTP, SMTP, SSL, TCP, UDP
Frequency Bands LTE FDD: B1/B2/B3/B4/B5/B7/B8/B12/B13/B18/ B19/B20/B25/B26/B28
LTE TDD: B38/B39/B40/B41
WCDMA: B1/B2/B4/B5/B6/B8/B19
GSM: B2/B3/B5/B8
Speed
Data Speed LTE FDD: Max 150Mbps (DL)/Max 50Mbps (UL)
LTE TDD: Max 130Mbps (DL)/Max 35Mbps (UL)
UMTS: DC-HSDPA: Max 42Mbps (DL)
UMTS: HSUPA: Max 5.76Mbps (UL)
UMTS: WCDMA: Max 384Kbps (DL)/Max 384Kbps (UL)
GSM: EDGE: Max 296Kbps (DL)/Max 236.8Kbps (UL)
GSM: GPRS: Max 107Kbps (DL)/Max 85.6Kbps (UL)
Physical Description
Weight Device only 2.4 oz (66 g); With antennas 2.9 oz (83 g)
Dimensions Refer to mechanical drawing for dimensions.
Connectors
Antenna Connector 2 SMA connectors for cellular
SIM 1.8V and 3V SIM holder for micro-SIM (3FF) card
USB USB 2.0 with High Speed up to 480 Mbps
Environment
Operating Temperature -40° C to +85° C*
Storage Temperature -40° C to +85° C
Humidity 20%-90% RH, non-condensing
Power Requirements
Operating Voltage USB Model: 5 VDC
SMS
SMS Point-to-Point messaging
Mobile-Terminated SMS
Mobile-Originated SMS
Certifications and Compliance
EMC and Radio Compliance CE Mark, RED (EU), FCC, RCM, IC
Safety Compliance IEC 60950-1 2nd ED, IEC 62368-1
Carrier PTCRB, AT&T, T-Mobile, Verizon

*UL tested to ambient temperature of +60C.

MTCM2-L6G1 Specifications

Category Description
General
Standards 3GPP E-UTRA Release 10
USB Interface is CDC-ACM and CDC-ETHER compliant
TCP/IP Functions FTP, SMTP, SSL, UDP
Frequency Bands LTE: B42/B43
CBRS: B48
Speed
Data Speed LTE: Max 200Mbps (DL)/Max 15Mbps (UL)
Physical Description
Weight Device only 2.4 oz (66 g); With antennas 2.9 oz (83 g)
Dimensions Refer to Dimensions for dimensions.
Connectors
Antenna Connector 2 SMA connectors
SIM 1.8V and 3V SIM holder for micro-SIM (3FF) card
USB USB 2.0 with High Speed up to 480 Mbps
Environment
Operating Temperature -30° C to +60° C*
Storage Temperature -40° C to +85° C
Operating Humidity 10%-85% RH, non-condensing
Storage Humidity 5%-85% RH, non-condensing
Power Requirements
Operating Voltage USB Model: 5 VDC
SMS
SMS Point-to-Point messaging
Mobile-Terminated SMS
Mobile-Originated SMS
Certifications and Compliance
EMC and Radio Compliance FCC Part 15B
FCC Part 96.47
Safety Compliance UL/cUL 62368-1

*UL tested to ambient temperature of +60C.

MTCM2-L4G1 Specifications

Category Description
General
Standards 3GPP Rel. 11 LTE
UMTS/HSPA+
GSM/GPRS/EDGE
USB Interface is CDC-ACM compliant
TCP/IP Functions FTP, SMTP, SSL, TCP, UDP
Frequency Bands LTE FDD: B1/B2/B3/B4/B5/B7/B8/B12/B13/B18/ B19/B20/B25/B26/B28
LTE TDD: B38/B39/B40/B41
WCDMA: B1/B2/B4/B5/B8/B6/B19
GSM: B2/B3/B5/B8
Speed
Data Speed LTE FDD: Max 150Mbps (DL)/Max 50Mbps (UL)
LTE TDD: Max 130Mbps (DL)/Max 35Mbps (UL)
UMTS: DC-HSDPA: Max 42Mbps (DL)
UMTS: HSUPA: Max 5.76Mbps (UL)
UMTS: WCDMA: Max 384Kbps (DL)/Max 384Kbps (UL)
GSM: EDGE: Max 296Kbps (DL)/Max 236.8Kbps (UL)
GSM: GPRS: Max 107Kbps (DL)/Max 85.6Kbps (UL)
Physical Description
Weight Device only 2.4 oz (66 g); With antennas 2.9 oz (83 g)
Dimensions Refer to mechanical drawing for dimensions.
Connectors
Antenna Connector 2 SMA connectors for cellular
SIM 1.8V and 3V SIM holder for micro-SIM (3FF) card
USB USB 2.0 with High Speed up to 480 Mbps
Environment
Operating Temperature -40° C to +85° C*
Storage Temperature -40° C to +85° C
Humidity 20%-90% RH, non-condensing
Power Requirements
Operating Voltage USB Model: 5 VDC
SMS
SMS Point-to-Point messaging
Mobile-Terminated SMS
Mobile-Originated SMS
Certifications and Compliance
EMC and Radio Compliance CE Mark, RED (EU)
Safety Compliance IEC 60950-1 2nd ED, IEC 62368-1

*UL tested to ambient temperature of +60C.

MTCM2-L4G1D-B03 Dimensions







MTCM2-L6G1 Dimensions







MTCM2-L4G1 Dimensions







Side Panels and Connectors

Side Panels

Connectors

The device has the following connectors:

  • USB 1 USB connector
  • SMA 2 female SMA connectors, labeled CELL and AUX
  • SIM 1 micro-SIM slot, between the SMA connectors

LED Descriptions

The MTCM2 has the following LEDs:

Note:
  • Slow is 1 second on 1 second off
  • Fast is 200 milliseconds on 200 milliseconds off
LED Status Description
Power On Device has power
Off Device does not have power
Link Status (LS) On Radio is not registered
Flash Slow Registered
Off Radio is turned off, in PSM mode, receiving a firmware update, or SIM is not inserted.
LTE On LTE
Off SIM not inserted or radio technology unknown
SIM On Ready
Flash Slow Other
Off SIM not inserted
Signal Strength On Good
Flash Fast Fair
Flash Slow Poor
Off Too low for communication or SIM not inserted.

Additional Signal LED Information

Signal LED is based on +CESQ RSRP and RSRQ:

  RSRP RSRQ
On -110 -9
Fast -105 -11 to -15
Slow -120 -16 to -19
Off < -120 < -19

Power Measurements

Multi-Tech Systems, Inc. recommends incorporating a 10% buffer into your power source when determining product load.

MTCM2-L4G1D-B03 Power Draw

Note: MultiTech recommends that you incorporate a 10% buffer into your power source when determining product load.
Radio Protocol Live Connection, Idle Current Cellular Connection Idle, No Data Measured Current at Max Power1 TX Pulse Amplitude Current for Peak Current 2 Total Inrush Charge 3 Total Inrush Duration During Power Up
5 Volts
GSM850 67 mA 67 mA 354 mA 1.40 A 0.156 mC 26.1 uS
WCDMA Band 2 (1854MHz) 68 mA 67 mA 512 mA 580 mA 0.156 mC 26.1 uS
LTE Band 1 (1950MHz) 71 mA 68 mA 721 mA 788 mA 0.156 mC 26.1 uS
Note:
  1. Maximum Power: The continuous current during maximum data rate with the radio transmitter at maximum power.
  2. TX Pulse: The average peak current during an HSDPA/LTE connection.
  3. Inrush Charge: The total inrush charge at power on.

MTCM2-L6G1 Power Draw

Note: MultiTech recommends that you incorporate a 10% buffer into your power source when determining product load.
Radio Protocol 3G On/Off Mode Current or Sleep Mode Live Connection, Idle Current Average Measured Current at Max Power1 TX Pulse Amplitude Current for Peak Current 2 Total Inrush Charge 3 Total Inrush Duration During Power Up
5 Volts USB
LTE Band 43 (3700Mhz) N/A N/A 477 mA 784 mA 0.135 mC 22.1 uS
LTE Band 42 (3500Mhz) N/A N/A 482 mA 792 mA 0.135 mC 22.1 uS
LTE Band 48 (3625Mhz) N/A 173 mA 473 mA 768 mA 0.135 mC 22.1 uS
Note:
  1. Maximum Power: The continuous current during maximum data rate with the radio transmitter at maximum power.
  2. TX Pulse: The average peak current during an LTE connection.
  3. Inrush Charge: The total inrush charge at power on.

MTCM2-L4G1D Power Draw

Note: MultiTech recommends that you incorporate a 10% buffer into your power source when determining product load.
Radio Protocol 3G On/Off Mode Current or Sleep Mode Live Connection, Idle Current Cellular Connection Idle, No Data Measured Current at Max Power1 TX Pulse Amplitude Current for Peak Current 2 Total Inrush Charge 3 Total Inrush Duration During Power Up
5 Volts
GSM850 N/A 67 mA 67 mA 354 mA 1.40 A 0.156 mC 26.1 uS
WCDMA Band 2 (1854MHz) N/A 68 mA 67 mA 512 mA 580 mA 0.156 mC 26.1 uS
LTE Band 1 (1950MHz) N/A 71 mA 68 mA 721 mA 788 mA 0.156 mC 26.1 uS
Note:
  1. Maximum Power: The continuous current during maximum data rate with the radio transmitter at maximum power.
  2. TX Pulse: The average peak current during an HSDPA/LTE connection.
  3. Inrush Charge: The total inrush charge at power on.

Antennas

FCC, EU, and Industry Canada RF Exposure Compliance

The antenna intended for use with this unit meets the requirements for mobile operating configurations and for fixed mounted operations, as defined in 2.1091 of the FCC rules for satisfying RF exposure compliance. This device also meets the European RF exposure requirements of EN 62311. If an alternate antenna is used, consult user documentation for required antenna specifications.

Compliance of the device with the FCC, EU, and IC rules regarding RF Exposure was established and is given with the maximum antenna gain as specified elsewhere in this document for a minimum distance of 20 cm between the devices radiating structures (the antenna) and the body of users. Qualification for distances closer than 20 cm (portable operation) would require recertification.

Wireless devices could generate radiation. Other nearby electronic devices, like microwave ovens, may also generate additional radiation to the user, causing a higher level of RF exposure.

Antenna System Cellular Devices

The cellular/wireless performance depends on the implementation and antenna design. The integration of the antenna system into the product is a critical part of the design process. Therefore, it is essential to consider it early so that the performance is not compromised. Devices were approved with the antenna(s) described below and for alternate antennas meeting the given specifications.

The antenna system is defined as the U.FL connection point from the device to the specified cable specifications and specified antenna specifications.

The antenna system is defined as the SMA connection point from the device to the specified cable specifications and specified antenna specifications.

MTCM-L4G1D-B03 Antennas

Antenna

Devices were approved with the following antenna:

Manufacturer: Wieson
Description: LTE Antenna with SMA-Male Connector
Model Number GY115IE002-001

MultiTech ordering information:

Model Quantity
ANLTE4-1HRA 1
ANLTE4-2HRA 2
ANLTE4-10HRA 10
ANLTE4-50HRA 50

Antenna Specifications

Category Description
Frequency Range 0.698 - 0.96 GHz
1.710 - 2.170 GHz
2.30 - 2.69 GHz
VSWR 3:1 maximum
Gain 2.06 dBi
Impedance 50Ω nominal
Radiation Omni-directional
Polarization Linear, vertical

LTE Antenna MISO

LTE devices use multiple input and single output (MISO) to improve the downlink connection (cell tower to mobile). It has no effect on the uplink (mobile to cell tower).

Important: Always connect all included antennas for increased downlink bandwidth and better signal handling in diverse locations. You must deploy with two antennas, unless your network operator has authorized you to deploy with one antenna.

Selecting Antennas

Select an antenna based on your product and application. Typically, both antennas are the same and either can be the main receive antenna.

Placing External Antennas

Antennas are usually a quarter wavelength apart from each other. With multiband radios where the quarter wavelengths in each band are diverse from each other, this rule may not be practical. Choose spacing based on the band used most often or the band with connection difficulty. Some environments are harsher on particular bands. MultiTech products have antenna connectors at the best spacing for the product size.

Placing antennas in close proximity to each other is not optimal, but you can do it if necessary. It depends on the signal strength to and from each antenna.

If the antennas are too close together for your application, use a similar antenna on a short cable for the second receive only antenna.

Placing GPS Antennas

GPS antennas need a clear view of the sky. Position the GPS antenna so the diversity antennas do not block its view of the sky.

Antenna Approvals and Safety Considerations

  • Network operators conduct antenna diversity tests.
  • There are no EMC concerns about antenna diversity.
  • All antennas that contain plastics require a minimum flammability rating (UL94‑HB).
  • Safety requirements depend on your final product.
  • Unless otherwise noted, antennas are not approved for outdoor use. Do not extend any antenna outside of any building, dwelling, or campus.

Power Draw

There are no significant power draw differences.

MTCM2-L6G1 Antennas

CBRS Antenna

Manufacturer: 2J
Manufacturer's Model Number: 2JW1024

Antenna Specifications

Category Description
Parameters CBRS
Standards CBRS
Band (MHz) 3700 MHz
Frequency Range 3550-3700 MHz
Return Loss (dB) ~-10.1
Efficiency (%) ~50.2
Impedance 50 Ohms
VSWR VSWR should not exceed 2.0:1 at any point across the bands of operation
Peak Gain (dBi) ~0.1
Average Gain (dB) ~-3.0
Radiation Omni-directional
Polarization Linear
Max Input Power (W) 10
Connector SMA(M) Standard

MTCM2-L4G1 Antennas

Cellular and LTE Antenna

Manufacturer: 2J
Manufacturer's Model Number: 2JW1024
Multi-Tech Systems: 45009891L

Antenna Specifications

Category Description
Frequency Range 698 - 960 MHz
1710 - 2170 MHz
2500 - 2700 MHz
Impedance 50 Ohms
VSWR VSWR should not exceed 2.0:1 at any point across the bands of operation
Peak Radiated Gain ~0.1 dBi
~2.9 dBi
~4.6 dBi
Radiation Omni-directional
Polarization Linear
Connector SMA(M)

Before Installation

Installing Windows Drivers

CAUTION:
If you connected the device before installing the drivers, Windows may install drivers automatically. Your device may not operate correctly with these drivers. Uninstall the drivers before proceeding.

The driver supports the following Windows versions:.

  • Windows 10
  • Windows 8
  • Windows 7

Before connecting your device.

  1. Click on your model's page at https://www.multitech.com/brands/multiconnect-microcell
  2. Under the Downloads menu, select the Windows USB Driver .zip file.
  3. Follow the instructions listed in the pop up window.
  4. Click Download, and extract .zip file.
  5. Click Open.
  6. Follow instructions in the included .pdf file.

Installing on Linux

  1. Click on your model's page at https://www.multitech.com/brands/multiconnect-microcell
  2. Under the Downloads menu, select the Linux USB Driver .zip file.
  3. Click Download, and extract .zip file.
  4. Click Open.
  5. Follow instructions in the included .pdf file.

This model is plug-and-play on Linux systems.

  • Linux Ubuntu 12.04 LTS and 14.04 LTS
  • Linux Ubuntu 14.04 LTS

After modem hardware is installed, Linux system should show these ports:

  • One com port = CDC_ACM (/dev/ttyACM0)
  • Two ethernet ports = CDC_ether (eth1 and eth2)

Use Linux commands below to start cellular connection after modem is setup, configured and registered:

  • ifconfig eth1 up (cellular IP)
  • ifconfig eth2 up (debug interface)
  • udhcpc -i eth1
  • udhcpc -i eth2
  • ifconfig eth1 (check if cellular IP address is assigned successfully to this ethernet interface)

You need to setup and configure routing, DNS and default gateway so the system has access over the private LTE network via the Ethernet cellular IP address interface

Uninstall driver before installing update

Note: If you previously installed USB drivers for this device, uninstall them before installing or re-installing this driver. Uninstall all existing drivers for this device. Refer to Uninstall Windows Drivers for details.

Windows 10

To uninstall drivers from Windows 10:

  1. Open the Start Menu and click Settings.
  2. Click System.
  3. Click Apps & Features.
  4. In the Apps & Features pane, scroll down to Sequans 4G solution ## , where ## is the version number, and click Uninstall. Confirm that you want to uninstall the driver.

Windows 8 or 8.1

To uninstall drivers from Windows 8 or 8.1:

  1. Open Windows Programs and Features.
  2. Scroll to Sequans 4G solution ##, where ## the version number, and click Uninstall. Confirm that you want to uninstall the driver.

Windows 7

To uninstall drivers from Windows 7:

  1. Open Programs and Features from the Windows Control Panel.
  2. Scroll to Sequans 4G solution ##, where ## the version number, and click Uninstall. Confirm that you want to uninstall the driver.

Installation

Installing a SIM Card

This model requires a CBRS SIM card, which is supplied by your service provider. To install the SIM card:

  1. Locate the SIM card slot on the side of the modem. The slot is labeled SIM.
  2. Slide the SIM card into the SIM card slot with the contact side facing up as shown. When the SIM card is installed, it locks into place.

Removing a SIM Card

To remove the SIM card, push the SIM card in. The device ejects the SIM card.

Installing the Device

Important: Install drivers on your computer before connecting the device.
Important: Install both antennas for diversity.
  1. Screw both antennas finger tight on to the SMA connectors, labeled CELL and AUX
  2. Angle antennas away from each other. Do not angle antennas parallel each other.
  3. Connect the USB connector to your computer or other USB high power device, such as a hub.
  4. The POWER LED lights after the device powers up.

Next Steps

Before using the device:

  • Install drivers. Download drivers for your device at https://www.multitech.com/brands/multiconnect-microcell. Select your model to find the drivers specific to your device. Driver documentation for both Linux and Windows is included in the related documentation zip file.
  • To communicate with your device, use terminal software such as HyperTerminal, Tera Term, Kermit, or Putty.
  • Power up your device and ensure it is connected to your computer that issues AT commands. AT command documents are in the related documentation zip file at https://www.multitech.com/brands/multiconnect-microcell. Select your model to find the zip file for your device.
    Note: Wait 10 seconds after power-up before issuing any AT commands.

Powering Down Your Device

CAUTION:
Failing to properly power down the device before removing power may corrupt your device's file system.

To properly power down your device, use the following sequence:

  1. Issue the AT#SHDN command.
  2. Wait 30 seconds.
  3. Power off or disconnect power.

Mounting Device to Flat Surface

  1. Locate the groove on the bottom of the device.
  2. Slide the mounting bracket through the groove.
  3. To secure the bracket to the desired surface, place and tighten two screws in the holes on either end of the mounting bracket.
    The dimensions illustration in this guide shows the mounting bracket, as well as the dimensions for placement of the screws.

Connecting to a CBRS Network

After the POWER LED lights up:
  • By default auto connect is enabled so if no APN is required it will connect automatically.

If APN is Required:

  1. Log into a terminal program, such as as PuTTy.
  2. Go to AT command port and enable echo with ATE1 by default it is disabled.
  3. Set APN using AT+CGDCONT=1,"IP","APN#", where APN# is the APN for your device.

Basic AT Commands

Use terminal program, such as PuTTY, and AT command to query modem information and status

Check SIM status

 AT+CIMI 
 AT+CPIN?

Setup and check APN using command

AT+CGDCONT=1,”IP”,”apn name”
AT+CGDCONT?
AT+CGCONTRDP

Check signal strength

AT+CESQ

Check network registration

AT+CEREG?
AT+COPS?

Check modem setting for auto network connection

AT+SQNAUTOCONNECT?
AT^AUTOATT? 

Troubleshooting the Connection

If the device does not connect to your network:

  • Check the SIM card. Verify it is activated and allowed to connect to private LTE network.
  • Does SIM card require specific APN setting? Set APN using AT commands.
  • Check LED SIM to insure SIM card is detected.
  • Check LED signal strength to insure network signal is available.
  • Check LED LS to insure network registered.

Operation

Before Using the Device

Before using the device:

  • Install any drivers. Refer to the separate driver installation guide for your device.
  • On your computer, install terminal software that can communicate with the device, such as HyperTerminal, Tera Term, Kermit, or Putty.
  • Power up your device and ensure it is connected to your computer that issues AT commands.
    Note: Wait 10 seconds after power-up before issuing any AT commands.
  • Install terminal software that can communicate with the device, such as HyperTerminal, Tera Term, Kermit, or Putty.

For additional information, refer to the AT command guide and any related documentation for your device. The AT command guide describes command formatting, syntax, and other basic information.

Using Command Mode and Online Data Mode

Use AT commands to communicate with and configure your modem. These commands establish, read, and modify device parameters and control how the modem works. The device also generates responses to AT commands that help determine the modem’s current state.

One way to send AT command to the modem is to use terminal emulation software.

Before configuring the terminal emulation software it will be necessary to find the Windows COM port providing the interface to the modem's AT command interpreter.

To find the COM Port:

  1. Connect the MultiTech device to a USB port of the computer.
  2. Open Windows Device Manager.
  3. Find the "Modems" section and expand the branch in the tree view.
  4. Double click on one of the modem entries.
  5. Click on the "Modem" tab.
  6. Make a note of the COM port displayed in the upper left corner.
Note: COM port numbers may differ from image and instructions.

By default, the MultiTech product will have the following serial settings:

  • Speed: 115,200 bps
  • Data bits: 8
  • Parity: none
  • Stop bit: 1
  • Flow control: hardware

Configure the terminal emulation software with the COM port and serial settings found previously.

To confirm communication with the device:

  • Type AT and press Enter.

If the device responds with OK, it is properly communicating.

If typed characters are not visible, type ATE1 and then press Enter to turn on character echo.

Device Phone Number

Every device has a unique phone number. Your cellular service provider supplies a phone number when you activate your account, or if your device has a SIM card, the phone number may be on it. Wireless service provider implementation may vary. Consult with your cellular service provider to get the phone number for your device.

Dual Carrier Firmware for Cellular Radio

This device uses a cellular radio with dual carrier firmware meaning that it can be used on different carrier networks (not simultaneously). The device can be used on either the Verizon or AT&T/other networks.

To check that your device is configured for the desired network:
AT#FWSWITCH?
  • If the response is

    #FWSWITCH: 0

    the device is configured for AT&T/other networks.

  • If the response is

    #FWSWITCH: 1

    the device is configured for Verizon.

To switch carrier networks:

  • From AT&T to Verizon: AT#FWSWITCH=1,1
  • From Verizon to AT&T: AT#FWSWITCH=0,1
Note: This AT Command reboots the system.

For the Link status (LS) LED to function, you must issue the command AT#GPIO=1,0,2 any time you use the firmware switch command (AT#FWSWITCH=0 or AT#FWSWITCH=1).

Adding APN value

After properly setting up your account with your carrier and activating and installing your SIM card, you need to add your carrier's APN (Access Point Name) into the device before the cellular modem is ready for use.

To add your APN value:

  1. Establish a terminal session with the device. If Verizon is your carrier, configure the device for the Verizon network as described in the previous topic.
  2. If you are not on the Verizon network, program your network provider's Access Point Name (APN) into the device. To do this, issue:
     AT+CGDCONT=1,"IPV4V6","APN_Name"
    (where APN_Name is the APN provided by your wireless carrier).
    • Your wireless carrier assigns the APN. If you don’t know the APN, contact your wireless carrier.

Your device should now be activated on the carrier’s network and ready for use. To check operation issue the command: AT+CEREG? The modem should respond with +CEREG: 0,1 showing registration.

Verifying Signal Strength

To verify the device signal strength, enter:

AT+CSQ

The command indicates signal quality, in the form:

+CSQ:    <rssi>,<sq> 

Where:

<rssi> Received signal strength indication.

0

(-113) dBm or less

1

(-111) dBm

2-30

(-109) dBm - (-53) dBm / 2 dBm per step

31

(-51) dBm or greater

99

Not known or not detectable

<sq> LTE - RSRQ (in dBm):

0

-4 to -3

1

-6 to -5

2

-8 to -7

3

-10 to -9

4

-13 to -11

5

-15 to -14

6

-17 to -16

7

-19 to -18

99

Not known or not detectable

Note: Signal strength of 10 or higher is needed for successful packet data sessions.

Example

A example response to AT+CSQ:

+CSQ: 15,1

Checking Network Registration

Before establishing a packet data connection, verify the is device registered on the network. To do this enter the network registration report read command:

AT+CEREG?

If the device returns:

+CEREG: 0,1

or

+CEREG: 0,5

The device is registered.

If the device returns:

+CEREG: 0,2

The device is in a network searching state.

If the device returns:

+CEREG: 0,3

The registration is denied.

If the device returns:

+CEREG: 0,0

The device is not currently attempting to register to a network.

Reading, Writing and Deleting Messages

Reading Text Messages

NOTE: For CAT M1 devices, you can only send/receive SMS messages from other CAT M1 devices on the same network.

To read a text message in text mode:

  1. Send a message to the phone number of the currently installed SIM.
  2. Put the device in text mode.

    Enter:
    AT+CMGF=1
  3. Read message.

    Enter:
    AT+CMGR=1

Example response:

+CMGR: "REC UNREAD","0001112222","","20161006135126" 
How are you? 
OK

Where 0001112222 is the recipient phone number and 20161006135126 is received data in the format YYYYMMDDHHMMSS.

Deleting Messages

To delete one text message, enter:

AT+CMGD=1,#
where 1 is the index in the selected storage and # is the delflag option. Enter:
0 Deletes message in the specified index.
1 Deletes all read messages from selected storage. Leaves unread messages and stored device-originated messages.
2 Deletes all read and sent device-originated messages. Leaves unread messages and unsent device-originated messages.
3 Deletes all read messages and sent and unsent device-originated messages. Leaves unread messages.
4 Deletes all messages from selected storage.

For example:

Delete message at index 1:
AT+CMGD=1 
 
Delete message at index 2:
AT+CMGD=2 
Deletes messages at index 1:
AT+CMGD=1,0 
Deletes read messages at index 2, leaves unread and stored device-originated messages:
AT+CMGD=2,1 
Deletes read messages at index 2 and sent device-originated messages:
AT+CMGD=2,2
Check valid memory locations <index> and supported values of <deflag>:
AT+CMGD=?
+CMGD: (1,2,3,6,7,17,18,19,20,37,38,39,47),(0-4)
OK

Maintenance

Firmware Over the Air (FOTA) for Verizon

Also known as Firmware Update Over the Air (FUOTA). At times, your device may require a critical update to radio firmware for devices connecting to the network. To stay compliant to Verizon’s requirements you must implement FOTA. Failure to perform a critical update could result in losing access to the Verizon network. For information and examples go to https://multitech.com/verizon-firmware-over-the-air-fota.

Disposal

Instructions for Disposal of WEEE by Users in the European Union

The symbol shown below is on the product or on its packaging, which indicates that this product must not be disposed of with other waste. Instead, it is the user's responsibility to dispose of their waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, contact your local city office, your household waste disposal service or where you purchased the product.

July, 2005

Regulatory Information

EU EMC, Safety, and Radio Equipment Directive (RED) Compliance

The CE mark is affixed to this product to confirm compliance with the following European Community Directives:

  • Council Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment; and
  • Council Directive 2014/53/EU on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity.

MultiTech declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. The declaration of conformity may be downloaded at https://multitech.com/product-support/.

FCC 47 CFR Part 15 Regulation Class B Devices

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.
Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCC Interference Notice

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
  1. This device may not cause harmful interference, and
  2. This device must accept any interference received, including interference that may cause undesired operation.

Industry Canada Class B Notice

This Class B digital apparatus meets all requirements of the Canadian Interference‑Causing Equipment Regulations.

This device complies with Industry Canada license‑exempt RSS standard(s). The operation is permitted for the following two conditions:

  1. The device may not cause interference, and
  2. This device must accept any interference, including interference that may cause undesired operation of the device.

Cet appareil numérique de la classe B respecte toutes les exigences du Reglement Canadien sur le matériel brouilleur.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:

  1. L'appareil ne doit pas produire de brouillage, et
  2. L'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.

EU WEEE Directive

Note: This statement may be used in documentation for your final product applications.

The Waste from Electrical and Electronic Equipment (WEEE) Directive places an obligation on EU‑based manufacturers, distributors, retailers, and importers to take back electronics products at the end of their useful life. A sister directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase. The WEEE Directive covers all MultiTech products imported into the EU as of August 13, 2005. EU‑based manufacturers, distributors, retailers and importers are obliged to finance the costs of recovery from municipal collection points, reuse, and recycling of specified percentages per the WEEE requirements.

EU REACH‑SVHC Statement

Multi‑Tech Systems, Inc. confirms that none of its products or packaging contain any of the Substances of Very High Concern (SVHC) on the REACH Candidate List, in a concentration above the 0.1% by weight allowable limit.

For the current REACH‑SVHC statement and additional regulatory documents, go to https://multitech.com/approvals-and-certifications/.

EU RoHS 3 Directive

MultiTech confirms that all products comply with the chemical concentration limitations set forth in the Restriction of Hazardous Substances in Electrical and Electronic Equipment (RoHS 3) regulations for CE and UKCA, following the standard EN IEC 63000:2018.

For the current Certificate of Compliance for Hazardous Substances and additional regulatory documents, go to https://multitech.com/approvals-and-certifications/.

Accessories

To find information on accessories for your product, go to https://multitech.com/all-products/accessories/.