Privacy Policy

Updated: September 10, 2025

MultiTech Systems, Inc. and its affiliates and subsidiaries (collectively “MultiTech,” “us,” “we,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Notice (“Privacy Notice”) describes how we may use and collect information about you (“you,” “user”).

Scope of This Privacy Notice

This Privacy Notice applies to the following (collectively referred to as the “Services”):

  • MultiTech websites, web applications, cloud-based tools such as DeviceHQ, support and developer portals, devices, and other digital or online services or offerings that link, post, or reference this Privacy Notice;
  • When you interact with us in the ordinary course of business (e.g., communications by phone, e-mail, or in person as part of a business relationship; or when we interact with companies or organizations you work for).

Personal Information

For purposes of this Privacy Notice, “Personal Information” means information that may identify you that we collect or generate when you use or interact with our Services. Examples of Personal Information may include your name, your address, or an online identifier that could identify you (such as an IP address). Depending on where you live, Personal Information may have a different definition according to the local privacy laws in your area. This Privacy Notice applies to all types of Personal Information as defined by the local privacy laws that apply to you.

Types of Personal Information We Collect

We collect and generate different types of Personal Information depending on how you use or interact with our Services. The following describe various categories and sources of Personal Information we may collect and generate.

  • Demographic and Contact Information: Demographic and contact information that you provide to us. For example, we may collect information such as your name, job title, mailing address, country of residence, company name, email address, and telephone number.
  • Online or Other Account Information: Username or email address and corresponding passwords, security questions, and other information needed to permit access to certain components of our Services which require registration and/or credentials, such as our support portal, developer forum, or our cloud-based tool sets.
  • Webforms, Requests, and Product Registration: Information you submit to us through online or interactive forms available within our Services. For example, you may “contact us,” submit feedback, request additional information about a product or Service, register your product with us, sign up for a mailing or other type of newsletter, or reach out to us regarding a question or concern. As part of product registration, we may collect Demographic and Contact Information as well as product name, serial number, and purchase date.
  • Websites: Information such as your username and password to enter certain sections of our websites or Services, unique identifiers, preference information (such as marketing preferences), browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site, operating system, date/time stamp, and clickstream data and other pieces of information further described in Tracking Technologies.
  • Device Information: Device-specific information including Internet Protocol (IP) address, hardware model, operating system, and unique device identifiers. We may also associate the information we collect from your different devices, which helps us provide consistent Services across your devices.
  • Log Information: Usage details of our Services, including referrer URL, which pages or features you visit or utilize, browser, and search terms for aggregate and individual analytics to improve your experience with us. We may also monitor traffic from users or devices within your account for security purposes.
  • Internet Protocol (IP) Addresses: Internet protocol (IP) addresses are unique identifiers automatically assigned to each computer when logging onto the Internet. We generally collect IP address information from visitors using or interacting with the Services and we log them for system administration purposes. You can always adjust your Cookie Settings or your individual browser’s settings.
  • Location Information: user and device location information may be collected in a variety of ways depending on how you use or interact with our Services. For example, location information can be derived from your IP address, location information associated with your use of a device, your country or location selection, provided voluntarily when you register for the support portal, or other location-based components and content of our Services.
  • Business Interactions: Information derived from your business-related requests, communications, and dealings we have with you, or the company/organization you work(ed) for or are associated with. This may include your job title, business contact information (phone, email, fax, and address), information about products or services you expressed an interest in or purchased from us, or that we have purchased from you or your company/organization, and other information needed to verify your ability to conduct business with us.
  • Financial Information: If you purchase a product or service from us, we may also collect information necessary to process the transaction, such as your ACH information or other bank account information. We use a third-party credit card processor to process any credit card payments.
  • Social Media: Our Services may link to our pages or accounts on third party social media networks (“social media”). If you choose to interact with us on social media, we may collect the information you publish or submit. Note that this information is also governed by the privacy policies of the respective companies offering the social media service.
  • Tracking Technologies: Our Services may incorporate tracking technologies to provide you with certain functionalities available within our Services. These tracking technologies, including those described below, may collect or generate Personal Information about you when you interact with us, but only if you decide to allow them in your Cookie Settings, or in your individual browser’s settings.

Our Services may incorporate the following tracking technologies:

  • Cookies: Small files that are transferred to your device’s hard drive for a period of time to store user preferences and other types of information to help us provide you with certain features.
  • Web Beacons: Electronic images placed in the code of a webpage, application, or email that allow us to monitor things such as user activity and site traffic.
  • Tags: Pieces of code, or tags, which gather information about users. For example, tags are used on our websites to better understand online usage patterns and trends.  We may also use tags in our emails or newsletters to count how many of those messages are read.
  • Widgets: Small components embedded within our Services which enable you to use certain functionalities.
  • Google Analytics: Google Analytics uses cookies to collect data such as time of visit, website pages visited, time spent on each MultiTech website page, IP address, URL, and type of operating system. To learn more about how Google Analytics collects and processes Personal Information, please visit google.com/policies/privacy/partners.

How We Use Your Personal Information

Depending on what Services you use and how you interact with us, we may use your Personal Information in the following ways. If you live in certain jurisdictions (including but not limited to the European Economic Area or the United Kingdom), we may not process your information for some of the below purposes unless you first provide us with your consent to do so.

  • To administer and provide you with the Services: For example, if you access a section of our Services requiring a username and password, we will use your Personal Information to create and/or administer your account, authenticate your credentials, remember your preferences, and allow you to access and use the Services.
  • To manage business transactions: During certain business interactions, we may use your Personal Information to manage business transactions with you or the company or organization you work(ed) for. This may include making or responding to requests related to the Services, or obtaining or making payments for such Services.
  • To support our internal business operations: We may use your Personal Information as part of our day-to-day business activities, such as billing and collection, finance and accounting, implementing business processes, conducting any reporting and auditing, and if necessary to manage any mergers, acquisitions, or other business transactions.
  • To respond to your inquiries and provide information about the Services: If you send us questions, make an inquiry or request, or ask for certain information, we may use your Personal Information to respond to you and to communicate with you regarding other transactional matters, such as software updates.
  • To send you marketing information: We may use your Personal Information to provide you with information about our Services, to send you marketing communications, or to enable you to participate in surveys or questionnaires.
  • To serve advertisements you may be interested in: We may use your Personal Information to tailor and deliver relevant advertisements to you when you are using our Services, or when you are accessing a third-party service. For example, you may receive online advertisements, emails, texts or social media notifications from us for promotional purposes.
  • To improve the Services and user experience: We may use your Personal Information to gather and create statistics regarding your usage of our Services. For example, we may monitor how many users visit our Services in a given time, which components or pages are most popular, which domains you come from, which browsers you use, and how you navigate our Services. We use this information to better understand our users, personalize users’ experiences and interactions with us, and improve the content and performance of our Services.
  • To support safety, security, and manage operations: We may use your Personal Information to ensure the security of the Services, to guard against fraud and other unlawful activity, and to manage operations of the Services in a safe manner.
  • To comply with applicable laws and our legal obligations: We may use your Personal Information to comply with applicable laws, regulations, industry codes of conduct, and MultiTech’s internal policies and procedures, including:
    • For compliance with applicable retention obligations;
    • For purposes of adverse event reporting, product safety, and other reporting obligations;
    • To respond to lawful requests by public authorities or others (e.g., to investigate fraud or respond to a government request or to respond to a subpoena or other lawful process);
    • To investigate potential breaches; and
    • To protect our rights, property, safety, and those of our users.
    • Other uses: Where permitted by law or with your consent where applicable, we may also enhance or combine information about you, including your Personal Information, with information about you that we obtain from third parties for the same purposes described in this Privacy Notice.

Lawful Basis for Processing Your Personal Information

MultiTech will only use or process your Personal Information if the use or processing is permitted by applicable privacy laws in your jurisdiction. This is sometimes referred to as having a “lawful basis” to use or process your Personal Information. The lawful basis MultiTech may rely on to process your Personal Information may include:

  • Performance of a Contract: For example, to carry out our contractual obligations with you or your organization pursuant to a contract for our goods or services, or to take steps before entering into a contract with you.
  • Consent: For example, if you opt-in to receive marketing communications from us or expressly provide your consent for us to process your Personal Information. In the event you provide your consent, you may also withdraw your consent when permitted by applicable law, if you contact us.
  • Legitimate Interests: This may include, for example, managing, operating, maintaining, and securing our websites, network systems, and other assets; providing you with features and functionalities in the Services; and communicating with you to manage our business interactions. We will only process this Personal Information when our legitimate interests are not overridden by your interests or fundamental rights and freedoms.
  • Legal Obligations: We may process your Personal Information as needed to comply with our legal obligations.
  • Vital Interests: For example, when processing your Personal Information is in your vital interest or required to protect your life.

 

How we Share Personal Information

  • MultiTech Affiliates and Subsidiaries: MultiTech is a global company and it shares Personal Information with its affiliates and subsidiaries for the purposes described in this Privacy Notice. For more information about MultiTech’s affiliates and subsidiaries, please contact us.
  • Service Providers: We may share your Personal Information with third party service providers that we hire to help us administer and provide the Services to you. These third parties are required to treat your Personal Information in accordance with appropriate contractual and legal privacy and security requirements.
  • Distributors and Solution Partners: We may share Personal Information with our authorized distributors and solution partners to help provide you support and services.
  • Embedded Videos: We may provide embedded videos on our Services that are hosted by third party video providers, such as YouTube (Google). If you click “play” on a video embedded within the Services, the third-party video provider may place tracking technologies on our Service, for example to remember where you left off in the video. Depending on where you live, we may be required to obtain your consent before this type of tracking technology is used. If you are unsure whether or not you provided your consent to such tracking technology, you can always review and adjust your Cookie Settings or your individual browser’s settings.
  • Links to Third-Party Websites: As a resource to our users, we may provide links to other unaffiliated websites or services within our Services. If you choose to visit such third-party websites or services, please note that any information you submit to them is not subject to this Privacy Notice.

We may also disclose your Personal Information:

  • To the extent we are required to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
  • To establish, exercise or defend our legal rights and to enforce or apply our terms and conditions and any other agreements, including for billing and collection purposes; and
  • For the protection of us, our customers and others if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of MultiTech, such as exchanging information for the purposes of fraud protection.

Your Personal Information Rights

In certain circumstances, local privacy laws may give you rights with respect to your Personal Information, as described in more detail below. You may exercise your rights by accessing your user account or profile when using certain of our Services. You can also exercise your rights by contacting us using the information in the Contact Us section below.

We will handle any request to exercise your rights in accordance with applicable law, but please note that these rights may not be absolute. MultiTech may refuse or deny a request in accordance with applicable privacy laws. Additionally, depending on the circumstances and where you are located, not all of the below rights may be available to you.

Your rights with respect to your Personal Information may include the following:

  • Withdraw Consent: If we use or share your Personal Information based on your consent, you may withdraw your consent at any time. Note that withdrawal of your consent will not affect the lawfulness of our use or sharing of your Personal Information before you withdraw your consent.
  • Access: You may request access to or copies of your Personal Information. You may also request what types of Personal Information we have, the purposes for which we process it, and who has received access to your Personal Information.
  • Correction and Deletion: You may request that we correct your Personal Information if you think it is inaccurate or incomplete. You can also request that we erase or delete your Personal Information in certain circumstances.
  • Restrict Processing: You may request that we restrict the processing of certain Personal Information.
  • Data Portability: You may request that we provide you with your Personal Information that we obtained from you, and you can ask us to provide it to another entity.
  • Object: You may have the right to object to our processing of your Personal Information for certain purposes., such as processing your Personal Information for marketing purposes.
  • Rights relating to automated decision-making. You may have the right not to be subjected to automated decision-making, including profiling, which produces legal effect for you or has a similar significant effect. We do not currently engage in any automated decision-making processes.
  • Lodge a Complaint: If you believe we are using, disclosing, or otherwise processing your Personal Information in a way that is not in accordance with applicable law, you can lodge a complaint with the relevant data protection authority in your country. Residents of the EEA/UK also have the right to complain to us and/or the applicable supervisory authority including the UK Information Commissioner’s Office (ico.org.uk). A full list of Supervisory Authorities in the EEA can be found at www.edpb.europa.eu/about-edpb/about-edpb/members_en.

Exercising Your Rights

To exercise any of your Personal Information rights, please contact us at privacy@multitech.com.  You may also designate an agent to request any of the above rights on your behalf. You may make such a designation by providing the agent with written permission, signed by you, to act on your behalf. Your agent may contact us via the information provided in the Contact Us section below to make a request on your behalf. Even if you choose to use an agent, we may, as permitted by law, require:

  • The authorized agent to provide proof that you provided signed permission to the authorized agent to submit the request;
  • You to verify your identity directly with us; or
  • You to directly confirm with us that you provided the authorized agent permission to submit the request.

International Transfers of Personal Information:

MultiTech is a global company with global affiliates, and therefore we use global vendors, subcontractors, systems, and applications. As a result, the Personal Information that we collect and generate about you may be transferred, stored, or accessed in a destination outside of your country which may have less strict, or no, data protection laws, when compared to the laws in your country. Any transfers of Personal Information to MultiTech affiliates or third parties outside your local country will be conducted in compliance with the international data transfer restrictions that apply under applicable data protection laws.

We take legally required steps under applicable data protection law to ensure that adequate safeguards are in place, such as standard contractual clauses, to protect your Personal Information in accordance with this Privacy Notice. You may contact us for more information about the safeguards that we have put in place to protect your Personal Information and your privacy rights when we make cross-border transfers of your Personal Information.

Children’s Information

Online components of our Services are not directed to children under the age of 13, and we do not knowingly collect Personal Information via online Services from children under the age of 13. If you think that we have collected Personal Information via an online Service from a child under the age of 13, please contact us.

Security

We have reasonable and appropriate security measures in place to protect against the loss, misuse, and alteration of any Personal Information we receive about you. We maintain reasonable security standards to protect the Personal Information that we maintain. All information you provide to us is stored on secure servers behind firewalls. Any Personal Information or payment-related information exchanged will be protected using encrypted, protected with digital signatures, and transported over an SSL secured communication channel. We cannot, however, guarantee the safety of your Personal Information. If you have any questions about the security of your Personal Information, please contact us.

Do Not Track

Certain laws require us to indicate whether we honor “Do Not Track” settings in your browser concerning targeted advertising. As of the effective date of this Privacy Notice, an industry standard has not yet been established on how to respond to these signals, and therefore MultiTech does not currently respond to such signals. Instead, we adhere to the standards set out in this Privacy Notice. If you have any questions, please contact us.

Data Retention

We will retain your Personal Information only for as long as we reasonably consider it necessary for achieving the purposes set out in this Privacy Notice, or for as long as we are legally required to retain it. To determine the appropriate retention period for Personal Information, we consider our statutory obligations, the amount, nature, and sensitivity of the Personal Information, the purposes for which we process your Personal Information, and whether we can achieve those purposes through other means. If you have questions about applicable retention periods, please contact us.

Changes to this Privacy Notice

We may periodically update this Privacy Notice to describe new Services and how such Services may affect our collection and use of Personal Information. If we make material changes to this Privacy Notice, we will post a notice on our website with a link to the revised Privacy Notice or provide notice to users as required by applicable law. We encourage you to periodically review this Privacy Notice for the latest information on our privacy practices. Unless otherwise stated, any changes to our Privacy Notice will become effective upon posting of the revised Privacy Notice on our websites. You can tell when this Privacy Notice was last updated by referring to the effective date at the top of the Privacy Notice. Your use of the Services and/or providing consent to the updated Privacy Notice after a change to the Privacy Notice following such changes constitutes your acceptance of the revised Privacy Notice.

Contact Us

If you have questions or concerns about this Privacy Notice, our information practices, or any other aspect of the privacy and security of your Personal Information, please contact us using the information below.

Email: privacy@multitech.com

Mail:

MultiTech Systems, Inc.

ATTN: Director of IT

2205 Woodale Dr, Mounds View, MN 55112

Phone: (763) 785-3500