Software configuration changes may be necessary
In the United Kingdom and European Union, some 4G-LTE devices may no longer attach to the cellular network after their 3G network sunset. Software configuration changes are required by the cellular module used in these devices to help avoid a service disruption.
Customers are most likely to experience service disruptions in one of the following use cases:
• SIM card is a single IMSI with only one wireless network operator
• SIM card requires a username and password to authenticate
• Local 3G network is already sunset or will soon be sunset
• Device is setup to operate in LTE only mode
Gateways using the mPower operating system
Starting in April 2024, select Conduit gateways will include an updated version of the mPower operating system designed to make these software configuration changes and avoid service disruptions. The PCN notes the manufacturing dates and instructions to update the software.
| MultiTech Conduit® Gateway | Description | Product Change Notice |
|---|---|---|
| MTCDT-L4E1 | LTE Cat 4 mPower Programmable Gateway | Link to PCN |
| MTCDT-L4G1-868 | LTE Cat 4 Programmable Gateway | Link to PCN |
| MultiTech Conduit® IP67 Base Station | Description | Product Change Notice |
|---|---|---|
| MTCDTIP-L4E1 | LTE Cat 4 mPower Conduit IP67 Base Station | Link to PCN |
| MTCDTIP-L4G1-868 | LTE Cat 4 Conduit IP67 Base Station | Link to PCN |
| MultiTech Conduit® IP67 200 Series Base Station | Description | Product Change Notice |
|---|---|---|
| MTCDTIP2-L4E1 | LTE Cat 4 mPower Programmable Base Station | Link to PCN |
| MultiTech Conduit® AP Access Point | Description | Product Change Notice |
|---|---|---|
| MTCAP-L4E1 | LTE Cat 4 mPower Programmable Access Point | Link to PCN |
| MTCAP2-L4E1 | LTE Cat 4 mPower Programmable Access Point | Link to PCN |
Alternatively, MultiTech provides custom applications to make the software configuration changes. Please view “Custom Application Product Change Notification (PCN)” for more information.
Custom applications are for use with select versions of the mPower™ operating system used in Conduit gateways:
• mPower 6.3.0, mPower 6.3.1, mPower 6.3.2
• mPower 6.0.0, mPower 6.0.1, mPower 6.0.2, mPower 6.0.4
• mPower 5.3.8s-s1
| Using Custom Application | Link to Custom App PCN |
|---|
Terminal Devices using AT Commands
Cellular modules can be controlled via the serial interface using standard AT Commands. The AT Commands in the PCN should be used to communicate directly with the cellular module or added to the host application to make the configuration changes necessary to avoid service disruptions.
| SocketModem Cell | Description | Product Change Notice |
|---|---|---|
| MTSMC-L1G2D | LTE Cat 1 Embedded Cellular Modem | Link to PCN |
| MTSMC-L4G1 | LTE Cat 4 Embedded Cellular Modem | Link to PCN |
| MTSMC-L4E1 | LTE Cat 4 Embedded Cellular Modem | Link to PCN |
| MultiTech Dragonfly | Description | Product Change Notice |
|---|---|---|
| MTQ-L1G2D | LTE Cat 1 Embedded Cellular Modem | Link to PCN |
| MTQ-L4G1 | LTE Cat 4 Embedded Cellular Modem | Link to PCN |
| MTQ-LEU7 | LTE Cat 4 Embedded Cellular Modem | Link to PCN |
| MultiConnect microCell | Description | Product Change Notice |
|---|---|---|
| MTCM2-L4G1 | LTE Cat 4 USB Cellular Modem | Link to PCN |
| MTCM2-L4G1D | LTE Cat 1 USB Cellular Modem | Link to PCN |
| MTCM2-L1G2D | LTE Cat 4 USB Cellular Modem | Link to PCN |
| MultiConnect Cell 100 Series | Description | Product Change Notice |
|---|---|---|
| MTC-L4G2D | LTE Cat 4 Cellular Modem | Link to PCN |
| MultiConnect rCell 100 Series | Description | Product Change Notice |
|---|---|---|
| MTR-L4G1 | LTE Cat 4 Cellular Router | Link to PCN |
| MTR-LEU7 | LTE Cat 4 Cellular Router | Link to PCN |