• Services and Software

Services & Software to Manage your Solutions

MultiTech understands that time-to-market is critical for companies looking to gain a competitive edge. Total cost of ownership and lifetime ROI are important considerations as well. And at the end of the day, businesses want to know they can depend on IoT communication services. Yet most often companies do not have the resources and expertise on staff to handle all the complexities of bringing an M2M communications solution to market and the critical piece of managing its entire lifecycle.

Realize the full potential of your business model and leverage the core competencies of your company without worrying about how to manage the lifecycle of your data communications solutions. MultiTech allows you to do this by offering an extensive portfolio of M2M (machine-to-machine) communications services covering engineering, design, development, manufacturing and support.

à la carte or Complete end-to-end custom solutions that deliver

Device Management Software, Complete, and Customizable Solutions

As an innovative pioneer in this arena, we have also gained an unparalleled appreciation for what it takes to manage complete M2M communications solutions. Whether you require Development Services, Manufacturing Services, Support Services or all three, MultiTech can deliver in the most cost-effective way.

Device Management Software

Customer-driven innovation lies behind everything we do – and has this unique set of included and premium offerings to enhance existing products and simplify their management once deployed.

mPower™ Edge Intelligence Logo MultiTech mPowerProgrammable embedded software provides enhanced security and enables task execution at the edge for reduced latency and cost optimization.

mPower™ Edge Intelligence is an embedded software offering, building on its popular application enablement platform, to deliver programmability, network flexibility, enhanced security and manageability for scalable Industrial Internet of Things (IIoT) solutions.

Cloud-based Application Store and IoT Device Management

MultiTech DeviceHQ® is a cloud-based tool set for managing the latest generation of MultiTech devices. It incorporates all the functionality of MultiTech Device Manager, on which so many M2M and IoT applications already rely for remote monitoring, upgrades and configuration of entire device populations – whether one or 1 million. DeviceHQ takes remote device management and maintenance to a new level, by providing an application marketplace, allowing users to browse applications or build their own then easily deploy them to and customize them for remote devices from anywhere.

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Software Automation Tool for Management of Cellular Modem Connectivity.

  • Reduces time and errors associated with establishing and maintaining cellular connectivity for USB and serial modems
  • Enables easier deployment at scale of cellular modems
  • Automatically manages the cellular connection via the "keep-alive" feature

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LoRaWAN® - optimized embedded network server and key management toolset

MultiTech LENS® – a revolutionary toolset for secure, distributed, scalable LoRaWAN® enterprise networks, designed to enable easy and efficient deployment and management of private LoRaWAN networks at scale. LENS provides centralized key management for LoRaWAN end devices, and configuration and control of MultiTech Conduit® gateways. LENS easily executes typical LoRaWAN network management functions such as adding gateways and LoRaWAN end devices in bulk; or creating separate organizations and network segmentation to support different IoT use cases or applications, while providing unique access rights to individual users. Whether it’s 10 or 10,000 devices, LENS provides network management at the click of a mouse button in the comfort of your network operations center (NOC) or provisioning and management center.

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Complete & Custom IoT Solutions

Realize the full potential of your business model and leverage the core competencies of your company without worrying about how to manage the lifecycle of your data communications solutions. MultiTech allows you to do this by offering an extensive portfolio of M2M (machine-to-machine) communications services covering engineering, design, development, manufacturing and support.
  • Low power embedded systems design, development, proof of concept
  • Electromechanical system integrations
  • Component authentication and lockout mechanisms
  • Motion detection with passive and active IR (PIR, AIR) and capacitive sensors
  • App (iOS & Android) and Web portal design (UI & UX)
  • Custom ASIC and COB manufacturing
  • Motor Control
  • Increased speed to market driven by integrated design, manufacturing expertise
  • Manufacturing capacity without the costly overhead and want to benefit from our high-volume purchasing power and our low-cost manufacturing sources around the world.

Our custom solutions team offers custom product design for industry leading OEMs with global low-cost manufacturing that leverages high-volume purchasing power.

  • Low power circuit design with long battery life
  • Component authentication and lockout mechanisms
  • Motion detection with passive and active IR (PIR, AIR) and capacitive sensors
  • App (iOS & Android) and Web portal design (UI & UX)
  • Custom ASIC and COB manufacturing
  • Motor Control

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Benefit from our high-volume purchasing power and our low-cost manufacturing sources around the world.

Manufacturing Capability:

Electronic Component Assembly and Test (ECAT)

  • SMT, through-hole, wave, basic automated (robotic) spot soldering
  • COB (wire bonding)
  • Automated conformal coat deposition
  • Custom wire harness
  • Coil winding
  • Custom automated processes developed in house: laser trace cutting, programming, laser PCBA depanelization

Mechanical Assemblies, Molds, Dies and Casting

  • Production ranges from manual light mechanical assembly through near-lights-out custom automation
  • Plastic injection molding
  • Custom aluminum extrusion, also die casting

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BOM Management

  • Controlled through North America ERP with Engineering
  • Management/Controls on revision, AVL, etc.
  • Components procurement directly by MultiTech
  • Quality Management disciplines

SPC

  • Quality controls in place for all processes
  • SPC typical for injection molded and other mechanical components
  • Electronic and electromechanical products typically 100% inspected using AOI and automated functional testing

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Operational Services

  • Leverage our key vendor relationships
  • Direct purchase relationships with manufacturers and facilities world wide
  • AVL Management: ERP component tracking
  • Single-sourced component management
  • Forecast Management

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Support Services

Reduce Total Cost of Ownership with MultiTech's Support Services

As an innovative pioneer in this arena, we have also gained an unparalleled appreciation for what it takes to manage complete M2M communications solutions. Whether you require Development Services, Manufacturing Services, Support Services or all three, MultiTech can deliver in the most cost-effective way.

MultiTech’s comprehensive IoT tech support programs offer a full array of options to suit your specific needs. These services are aimed at protecting your investment, extending the life of your solution or product, and reducing total cost of ownership. Our seasoned technical experts, with an average tenure of more than 10 years, can provide IoT installation support, troubleshoot issues and help you with configurations. Warranties up to 5 years are available via MultiTech’s Extended Warranty program, which offers the convenience of overnight service* for optimal uptime.

To give your peace-of-mind and protect your investment, our Extended Warranty Service Plans ensure your MultiTech products are covered for 1, 2, or 3 years beyond the manufacturer's warranty with an optional Overnight Service plan.

At MultiTech, we're committed to providing you personalized attention and quality service while providing you a quick response to your product support needs. We have several options of support for you to choose from.

For additional information on IoT support services as well as other service offerings, contact us.

*Overnight replacement service is currently available for U.S. customers