Return Policy

Thank you for purchasing a MultiTech Product.

Our goal is to provide you with quality products that satisfy your connectivity needs. If you aren’t satisfied with your MultiTech Product and would like to return it, please review the information below and contact us if you have any questions.

General Returns

MultiTech accepts the return of MultiTech Products if they fall within one of the categories below:

  • The MultiTech Product is undamaged and was purchased directly from MultiTech or from an authorized distributor within 30 days of the return and is in its original unopened packaging. If you are seeking to return the MultiTech Product, and you purchased it from an authorized distributor, please contact your authorized distributor to process the return.
  • The MultiTech Product was purchased directly from MultiTech or from an authorized distributor within 30 days of the return and it does not work (generally referred to as “Dead on Arrival” or “DOA”). MultiTech will provide you with a replacement product (same or equivalent) upon receipt of written proof of shipment of the DOA MultiTech Product. If you are having problems with your MultiTech Product and need technical support, please contact our support team.
  • The MultiTech Product is within its warranty period and is defective (within the meaning of the MultiTech’s Standard Warranty). MultiTech will repair the defective MultiTech Product at MultiTech’s facility. If you are having problems with your MultiTech Product and need technical support, please contact our support team
    We will attempt to accept your return but there are a few reasons that may cause us to deny your return of MultiTech Product, including: the MultiTech Product being returned is a partial quantity of a multiple pack, the MultiTech Product was customized, designated as NCNR (non-cancelable/non-returnable) or sold as refurbished product, the MultiTech Product is outside the warranty period, the MultiTech Product has already been provisioned or activated, the requested return is not a MultiTech Product, or MultiTech believes you are abusing our Returns Policy.

Returns Process

To return a MultiTech Product to MultiTech, please contact MultiTech’s customer service department at eorders@multitech.com  and provide the following information:

  • Customer Name
  • Invoice Number
  • Item Model Number
  • Serial Number
  • Reason for the Return
  • Contact Information

Upon receipt of your information, a MultiTech customer service representative will confirm that your MultiTech Product is eligible for return. If your MultiTech Product is eligible for return, you will be issued a MultiTech Return Merchandise Authorization (“RMA”), which includes the return address, MultiTech tracking number, and any additional directives from MultiTech. The RMA will expire sixty (60) days after it is issued. No returns of any type will be accepted without an RMA.

All costs for returning your MultiTech Product to MultiTech are your sole responsibility, including shipping with tracking methodology, taxes, duties and any additional costs. The MultiTech Product must be returned in its original packaging, in new or as-new condition (depending on the reason for return), with all warranty cards, manuals, accessories and packing that originally accompanied the MultiTech Product.

Any replacement product will be the same model or equivalent as the returned MultiTech Product. MultiTech will pay only the shipping charges on the replacement product, with title and risk of the product passing to you once MultiTech makes the replacement product available for shipment. In the event that MultiTech repairs or replaces a DOA or defective MultiTech Product under warranty, the repaired or replaced product will be covered through the end of the original warranty period, but no repair or replacement will extend the warranty term past the two (2) year anniversary of the delivery date of the original MultiTech Product.

Outside of Warranty Repairs

MultiTech does not offer on-site service to repair MultiTech Products or to resolve problems relating to the installation or troubleshooting of MultiTech Products. If your MultiTech Product requires repair that is outside of the warranty, please contact MultiTech’s repair department at mtsrepair@multitech.com, and we will assist you in determining whether your MultiTech Product is eligible for repair, advise you of the costs associated of the repair, and can provide an RMA. Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse or user-caused damages are billed on a time-plus-materials basis. Payment in advance is required for all repairs outside of warranty. Outside of warranty repairs are subject to a ninety (90) day warranty that such repairs will be free from defects in materials or workmanship.

We look forward to assisting you with your MultiTech product. Please contact MultiTech’s customer service if you have any questions.

Thank you